- Should have in depth techno-functional knowledge covering Retail lending domain - - Auto Loans, Commercial Vehicle Loans, TW Loans, Home Loans, LAP, Personal Loans (CAS, LMS & Collectons).
- Knowledge of accounting principles and practices.
- Knowledge of Loan Life cycle, Mandate process, NPA management, etc. - All LMS Functionalities
- Should have knowledge of banking concepts, regulatory requirements and compliances applicable for Banks and NBFCs
- Should have prior experience in conducting Requirement Gathering & Analysis, Business Process Mapping, Value Workshops and Product Demonstrations for lending products.
- Should be experienced in conducting Business Process Discussion, Customer Training as well as Post Production Support
- Should have high proficiency level while working on MS Excel
- Should have good track record of leading of 15-20 Team members.
- Should have prior experience in support to multiple customers on Lending products.
- Should be experienced in tracking SLA, incident management, customer communication and status reporting
- Should have good communications (reading & writing) and client communication skills.
- Should have good knowledge of Oracle database, JAVA and analytical skills.
- Ensuring smooth support to multiple customers on lending products to gain high satisfaction from customers in Nucleus products.
- Ensuring customer satisfaction by pitching right solutions, showing and explaining value of products to clients, requirement to product mapping
- Should demonstrate good leadership and willing to work in tight deadlines/SLA
- Good command over written and verbal communication in English
- Should demonstrate Out of the Box thinking and willing to work in tight deadlines
- Knowledge of Lending life cycle
- Good at interpersonal skills
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:Analytics & Business Intelligence
Role Category:Analytics & BI
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Nucleus Software Exports Limited
Recruiter Name:Vandana Singh
Contact Company:Nucleus Software Exports Limited